Fine Print
Ordering
Order online, catering.freshandconyc.com, email us catering@freshandconyc.com (we try our best to respond immediately to let you know we’ve received your inquiry!), or call us (212) 692-0808 (office hours are Monday – Friday 8:00 am – 4:00 pm). Some items may require more than 24 hours’ notice. Orders for the following day must be placed and confirmed by 3:00 pm the day before.
Cancellations
Orders cancelled the same day or after 4:00 PM the day prior will incur a 100% charge.
Larger orders may fall under specific payment terms which one of our catering professionals can explain in full detail.
Delivery, Set-up & Pick-up
All orders will be delivered and set-up where indicated by the point of contact unless otherwise directed. Some orders may require a pick-up for certain non-disposable items. In that case, our delivery professional will advise which items will require a pick-up at the time of delivery. All orders come with plates, napkins, cups (if required), eating & serving utensils. If you don’t require one or all of these items, please let us know (we thank you in advance!) Hot food items will be delivered HOT in disposable aluminum pans. If you require a hot food set-up (wire racks, gel flame, flameless set-up), all are available at an additional charge. Delivery times are scheduled in 30-minute windows.
Food Allergies & Dietary Restrictions
We are more than happy to address as many dietary requests as possible. If you have a food allergy or special request for Vegan, Vegetarian or Gluten-Free food items, please let us know.
Administrative Fees & Delivery Charges
All orders will incur an administrative fee of 15% which applies to order processing and administrative costs. This fee is not a gratuity. There is no delivery charge for any order delivered in Manhattan south of 59th Street during regular business hours. For deliveries outside of regular business hours, Manhattan, or north of 59th Street, please contact one of our catering professionals.
Order Minimums
Monday – Friday with a delivery time between 6:00 am – 6:00 pm - $250 (before tax & gratuity). For early, late, weekend or holiday orders, please contact one of our catering professionals.
Menu & Pricing
Menu items and specific ingredients are subject to availability. Pricing is subject to change. For our most up to date pricing, please refer to catering.freshandconyc.com.
Equipment
Please let your catering professional know if your order requires: linen table covers, ceramic display platters, glasses, cups, tableware, or stainless-steel chafing dishes.